Warranty is valid in country of purchase only. This warranty is given by Avel Innovations Pty Ltd, 2 Catherine Street, Coburg North, Victoria, Australia 3058 (the Company).
This appliance is warranted by the Company to be free from defects in materials and workmanship for a period of 2 years from the date of purchase. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure. In the event of a minor failure, the Company reserves the right to choose to repair or replace the appliance. The Company is only responsible for the product’s hardware and software failures and is not responsible for other losses that may happen due to failure of the product.
To make a warranty claim, you must be able to supply proof of purchase. In the first instance, you should call or email the Service Centre on 0423 494 545, info@avelinnovations.com.au. The Company will create and retain a computer record of your application.
The Company will bear any expenses incurred for warranty claims, excluding the cost of transport of the appliance for service or the service agent’s travelling costs to and from your home if you live outside the service area of the Company or one of its service agents.
TVs (including Waterproof series, regular and Smart series) – 24 months
Advertising Displays and players – 24 months
Industrial Monitors and Panel PCs – 24 months
Other electronic products – 12 months
Accessories which belong to our product's delivery package if their replacement is not connected with the product disassembly:
-
remote control devices, batteries, accumulators, illumination lamps
-
power supply adapters, chargers
-
connection cables, antennas and adapters, microphones
-
cases, bags – 6 months
Warranty term is measured from the date of sale. If the date of sale can not be established warranty term is measured from the date of manufacture marked on the warranty seal.
This warranty will not apply in the following cases:
1. Warranty sticker damage or loss
2. Abnormal product use, maintenance, storage (not in accordance with User Manual)
3. Man-made intentional damage; unauthorized disassembling
4. Mechanical damages caused by accident, such as falling, extrusion, crash, high temperature (temperature above normal), exposure under sunshine (exclude outdoor products), operate in the water out of waterproof grade we declared (waterproof series products)
5. Damages caused by illegal software installation or virus programs
6. Other force majeure damages caused by natural disasters, earthquake, typhoon, flood, fire, lightning strike or war
7. Any defect or damage which is a result of repair, alteration or modification carried out without the written permission of the Company.
8. The use of parts not manufactured, sold or approved by the Company are used in any replacement or repair.
9. Improper electrical supply and connection (not in accordance with product specification, User Manual and AC/DC adapter specification.
10. The appliance is damaged as a direct result of incorrect installation or being used for a purpose for which it not designed, sold or otherwise not in accordance with any instructions for installation and use.
11. If changes occur in the condition or operational qualities of the appliance due to incorrect storage, mounting, climate or any other influence outside the control of the Company.
12. The appliance is damaged as a result of operating the appliance incorrectly or when it was known to be defective.
13. When damage is caused directly or indirectly by utility supply problems, lack of user care, electrical storm damage or incorrect power supply.
14. When the cause of a defect or damage is due to operator error.
The following conditions will compromise and in some cases cancel your warranty:
1. Whilst this warranty applies to the original owner only, however subsequent owners may still have rights under the Australian Consumer Law.
2. If you are required to return the appliance to the Company or service agent, you must ensure it is cleaned and free from debris or residues, securely packed and insured. The Company takes no responsibility for loss or damage of the appliance prior to being received by the Company or its service agents.
3. This appliance is intended for domestic use in the owner’s home. Use of the appliance for commercial purposes will limit the warranty to a period of three months.
4. The Company will not be responsible for damage which occurs during delivery or installation.
5. The Company warranty is not applicable to extended warranty programs offered by third parties.
Avel Innovations will use your personal information for customer service and administration, including warranty claims and to contact you, for product development, surveys and direct marketing. We may need to disclose your personal information to our related companies and to third parties outside Avel Innovations for these and other business purposes, including for warranty registration and claims such as to agents, contractors and service providers (e.g. mailing houses). Some of them are located overseas. We will not otherwise disclose your personal information unless you have consented or we are otherwise required or authorised by or under an Australian law or a court/ tribunal order to do so. By providing us with the personal information in the Warranty Registration section you will be assisting us to provide you with customer and administration support or services, including in relation to any warranty claim you may have.
We may direct market to you via email, SMS, mail or telephone. If you do not wish to receive direct marketing communications from us in the future you may opt-out at any time by (in the case of electronic communications) clicking the “unsubscribe” button, or by writing to us at 49 Trade Place, Coburg North, Victoria, Australia 3058 to the attention of the Privacy Officer.
For more information about how Avel Innovations handles your personal information, how to access and correct it, how to make a complaint and how we handle complaints, see our privacy policy at www.avelinnovations.com.au (follow the ‘Privacy’ link located in the footer of the website). If you wish to access, correct or update your personal information please contact us at info@avelinnovations.com.au
